This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment. The two days will help you identify productivity pay-offs and priorities, and build better relationships with those around you and with the person to whom you report.

You will learn techniques for time management, and enhance those three critical communication skills: active listening, skillful use of questions, and an awareness of what your body language says about you. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress.

How You will Benefit:

What You Will Cover:

• Understand the importance of and be better able to present a professional presence on the job
• Improve your ability to organise, plan, prioritize and self-manage
• Improve critical communication skills such as listening, asking questions and being aware of body language
• Develop strategies for managing difficult people and situations
• Recognise techniques for being more assertive and managing your stress
  

• You and your self-esteem
• Planning and prioritising
• Working in a team environment
• Taking control of communication
• Dealing with criticism and anger
• Time management
• Setting goals and getting what you want in life
  

Download Course Registration Form

You may need Adobe Reader to view this form?